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Written Testimonials

We first met with Craig by chance one year before we purchased our new Leeds townhouse.  We were visiting Northampton, where we lived in the 1980s, to consider whether we wanted to move back to the valley. We passed by his office, went in and chatted, and he put us on his targeted search of properties on the market in the area, an invaluable resource.  We also learned then about his leadership role in the Rails to Trails effort in the region, including building new bike and walking trails in Northampton and in Natick, where we have lived.  Read more.

"My wife and I could not have asked for a better realtor in purchasing our first home. Craig is extremely knowledgeable, patient, and responsive. From start to finish, he was fully invested in helping us buy the right house for us. We felt completely supported throughout the process. I'll admit, we weren't the easiest clients to work with. We spent months just viewing houses that "weren't quite right" before we finally decided what it was that we wanted. Despite this, Craig was incredibly gracious. No matter how many houses we viewed and turned down, Craig always scheduled us prime viewings until we finally found the perfect place. I don't think any of our emails, calls, or texts went much longer than a few minutes without a response. As a realtor with nearly two decades of experience in the area, Craig has connections that make the process as smooth as possible. He was always able to recommend reliable, high quality, and reasonably priced professionals. It truly made the entire process easier than I expected. I recommend Craig to all of my closest friends. I have no reservations about recommending his services to anyone looking to buy or sell a home in the Valley." Tom B and Zoe S Williamsburg, MA

"We’ve bought and sold properties before, in both Massachusetts and Maine, and have been impressed with your responsiveness, your attention to detail, your willingness to market our house, and your ability to sell it in a tough market. We have never had such a positive experience with any other realtor!” Susan M., Northampton, MA

"I worked with Craig as he helped my mom move to the area from Wisconsin, and as he helped me buy my house in Holyoke and sell my condo in Hatfield. With my mom, he helped her learn about the community, find a service vendor for  everything, and even get some jobs started. He’s a complete package: historian, community leader, advocate for so many things I value (community, bike, the arts, neighborhoods, the environment), and he’s honest, able to handle the complex emotions that arise  around home buying, a complete teddy bear, patient when he needs to be and ferocious when we’re at the last straw. He is also wonderfully human- if there is any  commun-ication snafu, he’s the first to take responsibility for where he may have contributed and focus on what needs to happen next. He’s quite the gentleman, so you quickly realize that you were really the source of the mix-up. He’s also so understanding when you mess up. He’s got terrific taste in properties and I think he’s quick to "get” what you are looking for. Case in point, both my mother and I bought the first house he showed us! I trust Craig  completely and have so enjoyed working with him over these past 5 years. Trust and expertise were so important when selling an unusual and difficult condo in the new and tough condo market.” Liesel D., Holyoke, MA

"A collaborator and consultant to our "Friends of the Canal Walk” advocacy group led to  hiring 
Craig to sell my Amherst house last year. He sold it quickly and to qualified buyers who seemed
respectful of the architectural features of the home and preserving the traditional neighborhood.”

Nancy S., Holyoke, MA

"I recommend Craig- he helped me sell my house in record time, and he helped me buy a new 
place. I’m very happy with Craig!” 
Catherine R., Northampton, MA

"Craig Della Penna has done an exceptional job for us. We bought our first house through Craig back in 2006, and were very satisfied with his professional approach and knowledge. Needless to say, when we started looking for our next house, Craig was the first person we called. After spending a little time with Craig, you will see he has a wealth of information about real estate in the Pioneer Valley to help you with any questions. And if he doesn’t know the answer, he follows up within a day.” Matt and Tammi K., Northampton, MA

"Craig helped me in each step of buying my house. His knowledge of the buying/selling process made things go very smoothly. His suggestions and referrals were solid, which made the inspection and mortgage application procedures go along without a hitch. I always felt he was on my side.” Kathy S., Northampton, MA

"Craig has served as both my seller and buyer agent. As a seller agent, he was helpful in advising me on some minor home improvements that would make my house more salable. As a buyer agent, he has patiently shown me houses over the  years, until I found one. After the house inspection, he handled getting contractors to provide repair estimates. This helped free me of tasks for which I had no time and in negotiations with the seller over the price and repairs.” Phil L., Northampton, MA

"Craig put in time with me over several years before I finally decided on a property. The purchase  turned out to be a bumpy road, but Craig did well living up to his motto of "keeping the buyer off the roller coaster.”’ Dale R., Holyoke, MA

"He did a good job being patient with us while we struggled with the process of purchasing a  multi-family house.”

Brooke S., Northampton, MA

"Craig is fantastic! He recognized that our needs were very specific and he very patiently took us to many houses until we found the right one. He is a delight to work with, never once making us  feel pressured. I would very highly recommend him.” Susan B., Whately, MA

"I worked with Craig Della Penna, this April and May, and I cannot give him enough praise. Not only did he do an incredible job selling my house in a difficult market and town, but he always made me feel supported during the process. I have worked with many real  estate agents and agencies during my  life, and Craig was definitely the best at communication, honesty, and market analysis. The best part is that Craig is always honest with you, even if it is not something you want to hear. I highly recommend that anyone looking for an agent within a 45 
minute radius of Northampton works with Craig (I was 45 minutes from Northampton), whether you are a buyer or seller. You won’t find a better Realtor or agency.” 
Kristen W., Northampton, MA

"He’s honest, and he offered advice, guidance, and reassurance as we searched for and eventually settled on an antique home which had a "difficult” seller and a lengthy closing process. Craig was such a pleasure and an absolute professional. He comes highly recommended from this family of four!” Peter W., Ashfield, MA

"Craig went above and beyond in every way. He was incredibly knowledgeable and helpful. We were so impressed by his attention, knowledge, and support. We sing his praises regularly and already consider him to be a friend.”

Ken and Susan R., Northampton, MA

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